FAQ

1.Certification & Food Safety

Q1: Do your machines have CE / FDA certificates for import clearance?

A: All our meat & pet food processing machines are fully CE certified per EU Machinery Directive 2006/42/EC. All food contact parts adopt SUS304 stainless steel that meets FDA & HACCP hygiene standards. We can provide full certification documents, test reports, DOC declaration and factory inspection files for customs clearance in EU, USA, Australia and Southeast Asia.

A: Yes. All tanks, drums, mixing paddles, injection needles and cutting tools touching raw meat, bone slurry or pet food are SUS304 food-grade stainless steel. We can supply third-party metal composition test reports upon request. Frames and outer supports use 201 stainless steel to control costs without compromising food safety.

A: Our machines adopt fully sealed, dead-angle-free hygienic design, easy to disassemble and fully washable. The structure complies with global food processing workshop standards. Many of our overseas clients have passed local food safety audits and health inspections with our equipment. We can adjust the structure according to your regional sanitation requirements.

2.Machine Parameter & Customization

Q4: Can you customize voltage, frequency and plug for my country?

A: Totally customizable. Standard factory power is 380V/50Hz 3-phase. We can adjust to 220V/60Hz, 415V/50Hz, 440V/60Hz for USA, Canada, Australia, Middle East, Africa etc. We match local plugs (NEMA, EU Schuko, BS, AS) and rewire the control panel before shipment with no extra charge.

A: Yes. We support full customization: hourly output, ball mold sizes, injection needle quantity, drum volume, tunnel length, trolley size for smoking ovens, etc. If you have limited factory space, we can redesign compact machine layout to fit your workshop.

A1:Meat processing line: fresh/frozen pork, beef, lamb, chicken, fish for sausage, meatballs, steak, bacon, smoked products;

A2:Bone crusher & slurry equipment: cattle bone, pig bone, sheep bone, fish bone, chicken frame for pet food bone paste, bone broth feed raw materials.
Some universal mixers, tumblers and filling machines work for both human food and pet food raw materials. We will recommend matched models according to your finished products.

A: Please tell us your hourly/daily production capacity, finished product types, raw material state (fresh / frozen / hard bone), and workshop space. Our engineer team will design a complete machine matching scheme or full production line layout drawing for free within 24 hours.

A: PG series bone crushers support fresh and -18u2103 frozen whole cattle, pig and sheep bones. Crushed bone granule size is adjustable from 3mm to 30mm, ideal for pet wet food, bone mud and bone soup production. Hard alloy blades with anti-break protection extend service life.

A: Our stuffed ball machine supports one-key switching between stuffed filled meatballs and plain solid balls without replacing molds. It can make pork balls, fish balls, beef balls and pet meat pellets.

3.Order, MOQ & Shipping

Q10: What is your MOQ? Can I order one unit for trial test?

A: MOQ is 1 single machine. Sample trial orders are highly welcome. We provide factory test video before delivery to verify machine performance with your raw materials. For bulk orders over 10 units, we offer tiered volume discounts.

A: Standard single machine: 7u201315 working days. Customized equipment or full complete production lines: 20u201335 working days, depending on customization scope. We will confirm exact schedule on the sales contract.

A: 1. T/T wire transfer (our primary term for full machine & complete line orders): 30% deposit to start production, 70% balance against copy of Bill of Lading, corporate account transfer supports normal export tax refund. Irrevocable L/C is available for large bulk orders.
2. Western Union: Only for small sample fees under USD 10,000, fast global remittance, only personal transfer supported, not applicable for large machine balance or tax refund clearance.

1.Express (DHL/FedEx/UPS): 5u20137 days, for small single machines & spare parts;
2.Air freight: 7u201310 days, medium-weight equipment;
3.Sea freight LCL/FCL: 25u201338 days, most cost-effective for industrial large machines;
4.Railway to Europe: 18u201322 days, balance of cost & speed.
We handle full export customs documents including commercial invoice, packing list, certificate of origin and CE certification.

A: Export standard shockproof, moisture-proof plywood wooden crates with internal foam padding. All vulnerable parts (blades, control touch screens) are packed separately with protective wrapping to avoid damage during long sea transit.

4.Warranty, Spare Parts & After-Sales Service

Q15: How long is your machine warranty period?

A: 1-year full machine warranty from the date of shipment. Motors, pumps and electrical control components are covered within warranty. Wearing spare parts (blades, seals, conveyor belts, needles) are not included but we supply them at factory cost price permanently.

A: We maintain full stock of all common spare parts for every model. After you place a spare part order, we ship via international express within 48 hours, arriving in 5u20137 days globally. We provide permanent low-cost spare parts supply for all our machines.

A: Every machine is delivered with a printed English operation & maintenance manual + digital PDF version. We record full operation, cleaning and fault troubleshooting video tutorials for free, uploaded to YouTube and sent to your email/WhatsApp.

A: Yes, 7u00d724 online English technical support via WhatsApp, WeChat or video call. Our engineers guide you through real-time video diagnosis to solve most common faults without overseas on-site service.

A: For full complete production line orders, we can arrange our professional engineers to your workshop for on-site installation, commissioning and operator training. The customer bears round-trip flight tickets, local accommodation and travel expenses. For single machine buyers, remote video guidance covers all installation steps.

A: With standard daily cleaning and routine lubrication maintenance, our stainless steel food machinery can run stably for 10u201315 years. All core frames and main transmission structures are thickened for heavy-duty industrial continuous production.

5.Production Line & Processing Technology

Q21: Can you design a full complete production line for meatball / sausage / pet bone food factory?

A: Yes. Our technical team designs turnkey full processing lines according to your target daily output. Typical matching combinations:
Meatball line: Bone crusher u2192 Meat grinder u2192 Mixer u2192 Stuffed Ball Machine u2192 Quick Freezer;
Sausage & smoked meat line: Brine Injector u2192 Vacuum Tumbler u2192 Sausage Stuffer u2192 Smoking Oven;
Pet bone paste line: Bone Crusher u2192 Bone Mud Mill u2192 Mixing Drum u2192 Packaging Machine.
We supply layout CAD drawings and whole-line operation flow charts free of charge.

A: All food-contact components can be quickly disassembled without special tools, smooth polished stainless steel surface prevents material adhesion. Daily washing only takes 10u201320 minutes. Many models support high-pressure water direct flushing with no hidden dirt dead corners, fully complying with HACCP daily sanitation rules.

A: Vacuum negative pressure eliminates air bubbles inside meat paste or dough, accelerating water & brine absorption. Meat products gain higher water retention rate (30%-80% adjustable injection yield), tenderer texture, less shrinkage after cooking, and higher finished product profit margin compared with ordinary atmospheric processing machines.

A: Our YX series smoking ovens adopt low-temperature clean smoke generation technology. Finished meat has natural smoke color without tar residue attached on the surface, non-polluting exhaust emission, meeting global food environmental protection standards. Multiple automatic process programs (drying / baking / smoking) can be stored for one-click production.

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